IT Business Analyst

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The IT Business Analyst Co-op role is a member of our enterprise application team and will be based in our Danvers Massachusetts office.  This role will support the enterprise application team as they respond to issues and enhancement requests related to two major enterprise applications: ServiceNow, SuccessFactors.  This is a dynamic role that will provide exposure to applications across different functions in the organization.
Essential Functions:

Participate in the enterprise application requirements gathering process and help document application requirements.
Liaise between business units and IT to document business process.
Help craft documentation and training.
Triage and respond to user questions or issues on the applications.  Perform first level support for applications.   Work with internal and external resources to escalate issues
Assist in the development and execution of test plans.
Populate knowledge base for applications.
Job Requirements

Coursework in business administration or information systems
Excellent Customer Service and communication skills.
Technical aptitude; ability to learn new systems and information quickly.
Self-starter; Ability to work independently and as part of a team.
Ability to work in a dynamic environment with competing priorities

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