Business Systems Analyst

Website MassMutual

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.


If this sounds like a fit, we’re looking to hire a Business Systems Analyst to join our Enterprise Technology and Experience (ETX) Data Analytics team.


Why we need you:

We’re growing and our clients deserve the best. As a Business Systems Analyst you’ll have an opportunity to help deliver innovative, data-driven products and enhancements aimed at transforming the insurance industry. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.



What success looks like:

Requirements and data relationships are well defined and documented for stakeholder approval and Implementation teams’ consumption
Implementation team understood what needed to be accomplished and is able to deliver on the requirements without a lot of wasted effort on rework
Team is able to validate that all requirements have been met with no ambiguity
Stakeholders are satisfied that the scope being delivered is the best possible solution to the problem they are trying to solve.
What your days and weeks will include:

Provide consultation and business analysis on multiple cyber security data analytics projects of varying duration, size, and complexity
Elicit, translate and simplify requirements, decompose high-level business and user requirements for data and business intelligence solutions into well-written User Stories
Analyze and validate business systems data
Document technical requirements and business / technical process flows
Rationalize requirements against design system guidelines and web application best practices
Document and organize acceptance criteria for user stories
Coordinating end-to-end testing in partnership with Business Analysts, Product Designers and Quality Assurance Engineers
Acts as a liaison between business stakeholders, and the software development or information technology teams
Guide technical teams when needed
Work with technical leads, product managers to plan, develop technical scopes of work and manage the execution of projects/product changes in response to requirements from our stakeholders
Participate in all phases of the development life cycle including requirements gathering and analysis, design, build, test, implementation and continuous service
Work with product and project manager(s) to define improvements to business processes, assist decision-makers in gathering information to make decisions, and help quality assurance test solutions
Be self-supportive in collaborating with peers to effectively deliver a robust solution for the business

Bachelor’s Degree, preferably in Business or an analytical field such as Economics, Mathematics, Engineering, Computer Science
8+ years business and data analyst experience analyzing data and supporting software development from variety of production systems and data platforms
Knowledge of cyber security data solutions (data sources/feeds, reports/dashboards, metrics, KPIs)
Database/SQL experience/SQL expertise
Knowledge of ETL and Data-warehouse concepts and processes
Former technical experience is preferred, such as working with data engineering / science / analytics teams or experience developing and/or deploying
Ability to isolate and elicit expected vs. actual experience and recommend the best course of action to address them
Excellent interpersonal communication,  coordination, requirement gathering and planning skills with cross functional teams
Special combination of technical skill and business acumen, along with a high degree of confidence
Logical reasoning and deduction skills (ability to connect the dots)
Skilled in applying judgment to balance process compliance with achievement of business objectives
Strong organizational skills and detail oriented
Outcome oriented with the ability to drill down from the big picture to process details
Ability to communicate objectives, plans, status and results clearly
Ability to understand and translate business needs into technical requirements
Ability to collaborate across diverse teams and organizations

To apply for this job email your details to


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