Database Support Engineer at Vertica
The Vertica Database Support Engineer will work directly with the Vertica Customers to provide a high level of support for the Vertica product. They will need to be a quick study, pay close attention to detail and passionate about helping others.
This person will interact directly with Customers as well as; Escalation Managers, Professional Services, Engineering, Sales Engineers, and other groups within the organization.
They will interface directly with customers in the field, on the phone, via e-mail and chat.
Qualified candidates must have:
Linux skills, scripting experience, and extensive knowledge of SQL.
A good understanding of relational database systems including theory, design, and structure.
The ability to resolve and communicate complex issues in a straightforward manner.
BS in Computer Science or equivalent experience.
Operating systems: Linux
Excellent verbal and written communication skills.
Qualified candidates nice to have:
Windows skills, ODBC/JDBC client drivers, Java Client and Server applications various web browsers.
Virtualization, Cloud technology, Storage and Network trouble-shooting a plus.
Essential Duties and Responsibilities:
Work directly with the customer to respond to all types of technical questions relating to the Vertica product and it’s environment.
Demonstrate an ability to increase product and procedural knowledge through self-training, work with peers, and experience with customer issues.
Create reproducible test cases for Engineering by building test programs and scripts to assist in rapid resolution of issues.
Creatively research using a variety of resources, including documentation, knowledge base (solutions), bug database, email groups and the web.
Document and understand customers’ needs and capture information to provide improved customer experience.
Act as a general knowledge resource and provide assistance to peers.
Communicating product feature requests from customers to Product Management.
Contributing to product design reviews based on a customer perspective.
Prepare in the support of new products without extensive formal training.
Contribute to an internal wiki page for internal transfer or knowledge.
To apply for this job please visit jobs.microfocus.com.