Vertica Customer Experience Manager

  • Full Time
  • Anywhere

Website Micro Focus

Job Description:


Responsible for account renewal and partnering with the sales team to identify expansion opportunities within the existing client base.

From smart thermostats to wearable devices to telecom network management to personalized advertising, online gaming, retail, manufacturing, and health care, Vertica powers the most datadriven industry leaders. AT&T, The Trade Desk, Uber, Intuit, Guess, Cerner, among thousands of others trust Vertica because their business success is built on the predictive insights uncovered from petabytes of data in milliseconds.


We are looking for a successful Customer Experience Manager to join our Vertica Customer Engagement Team. In this role you will be engaging with our customers to identify, prioritize and lead improvements in customer experience. This position encompasses supporting and selling the within Vertica’s installed base as well as non-company accounts to achieve your assigned quota. You will build customer confidence in Vertica’s products, solutions, services, processes and support quality.



The Customer Experience Manager (CEM) is essential in creating a positive customer experience throughout the customer journey. The CEM will be active in account management, cross selling, and retaining relations. The CEM will partner with the field team to increase account penetration, revenue growth, and customer satisfaction. The CEM job details include: Responsible for customer renewal outcomes, with a goal to achieve and exceed the annual renewal target and minimize churn. Develop and execute on individual renewal strategies for a territory of accounts, with the goal of maximizing growth  Identify key trends related to the renewal process and client feedback to help the business improve retention rates, address common risk factors, and scale success.  Work as a team with the Sales Rep to achieve revenue targets. Focused on finding new opportunities within existing customer portfolio. Assist in the process to close deals with existing customers. Collaborate between teams to communicate our customer needs and use cases. Assist in developing customer proposals, quotes and overall order processing. Interact with customers to collect intelligence. Follow up on identified issues, escalating appropriately. Proactively contact and/or review account activities. Partner with the Sales Team to develop and execute account plans through the management and coordination of sales activities. Actively engages executives to build strategic, long-term relationships


Education and Experience

  • University degree preferred or equivalent experience
  • Typically, 2 or more years of IT sales experience within the software industry
  • Advanced organization, policies, business, technical and functional knowledge
  • Technical ability to develop and coordinate a total sales engagement in a complex environment


Knowledge and Skills

 Proven results in articulating value propositions and solution discussions

 Consistently demonstrates proactive activities within accounts

 Experience managing end-to-end sales processes

 Easily applies IT and industry solution, product, and service knowledge to solving business challenges

 Advocates for client needs and requirements in proposing solutions

 Establishes a professional, working, and consultative relationship with the client, up to the executive level

 Strong industry acumen, keeps current with trends and can participate in client planning discussions

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